FAQS

About Orders
Do I have to order online?
      Yes, as we are an online retailer you can only order online. This is the best way to pay. It is fast, safe and secure.
Is it safe to order online?
      You can be assured that shopping with the site is safe! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
How do I know if my order was received?
      Once you've placed your order, we will e-mail you the order confirmation to you, but it could take up to minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you. If an email does not appear to be received, please check your spam folder. Please ensure you leave correct email box so that we could contact you.
Can I make changes to my order?
      Please contact us via e-mail if you want to do changes to your order, if order is still under processing, then the customer service will help you, but if order was shipped out already, sorry, no changes any more.
Can I track my order?
      Once the tracking number is available, we will email you. Or you can track it online by accessing the website of the relevant delivery company. Please ensure you leave correct email box so that we could contact you.
What should I do if I receive an incorrect or faulty item?
      We're sorry to hear that you've received an incorrect or faulty item. Please send us an e-mail with your order number, the name/product code and the picture of the item you received and further details of the problem within a few days of receiving your order.